Contact Us

Customer support is important to Photo-Light. 

Our customer service responds to email received via contact form below only.

If you have any questions about our products or services please contact us either via the online chat or contact form below.  We take customer support very seriously, we do our very best to deliver quality products and get your order processed fast.

Photo-Light Melbourne
Level 1, 1 Queens Road
Melbourne, Victoria 3004

Photo-Light Los Angles 
444 Alaska Avenue
Suite #AVR075
Torrance, California 90503


Our customer support team are available Tuesday ~ Thursday 9am ~ 4pm AEST. 

Your order status order can be obtained anytime via the automated feature in the Chat.  Give it a try!

Chat: This is the best option. Open it from lower righthand side of screen (note the chat feature is monitored approximately 75% of the time during business hours.  If you do not get a reply within 60 seconds contact us via contact form)

Email: Contact via contact form only.  We do not respond to reply emails from automated notifications (orders, tracking, etc). 

Phone: Due to remote working please request call back via the contact form.

If you have any questions about products, returns, our business, or shipping please see our FAQ page and Shipping page.   

We respond to support emails typically within 24 hours during business hours.