Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at https://www.photolight.com.au/pages/contact-us. Please note that returns will need to be sent to our head office in Gladstone Park, VIC.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at https://www.photolight.com.au/pages/contact-us.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item. We evaluate all issues on a case-by-case basis and strive to offer the best solution.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalised items). Unfortunately, we also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The most efficient way to exchange products is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Note that it can take some time for your bank or credit card company to process and post the refund.

If more than 5 business days have passed since we’ve approved your return, please contact us at https://www.photolight.com.au/pages/contact-us.