Shipping policy

Thank you for shopping with Photo Light Australia. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Most orders are sent within 1 business day. Please allow up to 2 business days for us to process your order.
You'll receive a confirmation email with tracking as soon as your order ships.

Shipping Within Australia

Standard (2–5 business days): $9.95, or free on orders of $99 and over
Express (1–3 business days): $12.95

*Delivery times begin once your order ships, are estimates only, and can not be guaranteed. They may be affected by carrier delays, weather, or other events outside our control.

International Shipping

We currently ship to New Zealand, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, Kiribati, Nauru, Norfolk Island, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu and Vanuatu.

Standard (5–8 business days): $9.95, or free on orders of $400 and over
Express (3–5 business days): $19.95

*Delivery times begin once your order ships, are estimates only, and can not be guaranteed. They may be affected by carrier delays, weather, or other events outside our control.

Bulky Items

Our 80cm Light Box is a bulky item, so please allow up to 3 extra business days for delivery.

Tracking Your Order

Once your order is on its way, we’ll email you a confirmation with a tracking number and link. Note that it can take up to 48 hours for tracking to start working.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. We may be able to accommodate changes before your order ships. Once your order is in transit, we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Need It Urgently?

Contact us before you order and we’ll let you know the fastest option and timeframe. If we can’t meet your deadline, we’ll tell you upfront.

For any other questions, feel free to contact. We’re happy to help.

Last updated: November, 2026